Partial System Outage

Class Core Application & Services Operational
Class Client View Operational
Class Electronic Signature Operational
Virtual mail-room (VMR) Operational
Class Tax Lodgement - SMSF Operational
Class Tax Lodgement - Trust Operational
ATO Services Operational
Practitioner Lodgment Service Operational
SuperStream Operational
Registry Feeds Operational
Automic Operational
Boardroom Operational
Computershare Operational
MUFG Pension & Market Services (formerly Link Market Services) Operational
Support Sites Major Outage
Class Marketing Website Operational
Class Training Website Major Outage
Class Support Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance 9th January 2026 Jan 9, 2026 19:30-23:30 AEDT

Dear Valued Clients,

Please be advised that the Class Applications (including APIs) will undergo scheduled maintenance from 7:30PM to 11:30PM on the 9th January 2026 (AEDT).

During this period, all Class applications and APIs will be inaccessible as we perform essential infrastructure upgrades to enhance system performance.

Services will be available immediately following the maintenance window. We appreciate your patience and understanding.

Should you have any questions or require assistance, please contact Class Support at support@class.com.au.

Best regards,
The Class Team

Posted on Dec 19, 2025 - 08:07 AEDT
Dec 31, 2025

No incidents reported today.

Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.

Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025
Resolved - This incident has been resolved.
Dec 17, 16:47 AEDT
Monitoring - Our SMS service provider has deployed a fix and we are monitoring the results.
Dec 17, 14:37 AEDT
Investigating - Dear valued clients,

We are aware that some clients and members are experiencing issues with receiving SMS codes for MFA when trying to log into Class App or Client view. Our technical team has confirmed that our SMS service provider is experience delays for SMS.

As a workaround, you can contact your access controller or Class Support to reset your MFA to use a different authentication method to log in.

We are monitoring the situation closely and will provide an update as soon as the service provider's issue is resolved.

Thank you,

The Class Team

Dec 17, 10:32 AEDT