Class Status

All Systems Operational

Class Core Application & Services Operational

Class Client View Operational

Class Electronic Signature Operational

Class Tax Lodgement - Trust Operational

Class Tax Lodgement - SMSF Operational

ATO Services Operational

Practitioner Lodgment Service Operational

SuperStream Operational

Support Sites Operational

Class Marketing Website Operational

Class Training Website Operational

Class Support Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 18, 2025

No incidents reported today.

Jan 17, 2025

Issue with mFund security pricing

Resolved - Dear valued clients,

We are pleased to inform you that the mFund pricing issue has now been resolved.

We kindly ask that you roll back and reprocess any Period Updates ran between 5:00 PM AEDT (16/02/2025) and 10:35 AM AEDT (17/01/2025) for entities holding mFund securities.

Thank you for your patience, understanding, and continued support. Should you experience any further issues with the signature tracking function, please do not hesitate to contact us at support@class.com.au or call 1300 851 057.

Best regards,
The Class Team
Jan 17, 13:42 AEDT

Update - We are continuing to monitor for any further issues.

In the meantime, we kindly ask you roll back and reprocess any Period Updates ran between 5pm AEDT (16/02/2025) and 10:35am AEDT (17/01/2025) for entities holding mFund securities.
Jan 17, 10:57 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 17, 10:38 AEDT

Investigating - Good morning,

We are currently investigating an issue with incorrect security prices for certain mFunds. In the meantime, we recommend refraining from running Period Updates for entities holding these securities until the correct prices are updated.

We apologise for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible.

Best regards,
The Class Team
Jan 17, 10:03 AEDT

Jan 16, 2025

Class TMS Issue

Resolved - Good Morning,

You may have experienced issues accessing the Class TMS application (https://tms.class.com.au) this morning between 7:42am to 8:32am AEDT.

Please be advised that the Class TMS application issue has now been resolved and access to the Class TMS application has been restored.

If you are still unable to log into Class TMS application, please provide the details of the issue and email them to transitions@class.com.au

Gary Cox
General Manager Class
Jan 16, 07:42 AEDT

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

Class TMS Issue

Resolved - Good Afternoon,

Following our earlier alert, please be advised that the Class TMS application issue has now been resolved and access to the Class TMS application has been restored.

If you are still unable to log into Class TMS application, please provide the details of the issue and email them to transitions@class.com.au
Jan 10, 13:38 AEDT

Update - Good Afternoon,

Following our earlier update this morning, we are continuing to investigate an issue that you be experiencing with accessing the TMS (Transition Management System) when you navigate to Upload Funds.

Our technical team has identified the issue and is working to resolve this. We will provide another update soon.

This issue is not impacting the rest of the Class application.
Jan 9, 14:41 AEDT

Investigating - Good Morning,

You may be experiencing issues accessing the Class TMS application (https://tms.class.com.au) this morning. We are aware of the issue and are working with our technical team to resolve the problem. We will provide further updates shortly.

Apologies for any inconvenience.

Gary Cox
General Manager Class
Jan 9, 09:50 AEDT

Jan 9, 2025

Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.