Class Status

All Systems Operational

Class Core Application & Services Operational

Class Client View Operational

Class Electronic Signature Operational

Class Tax Lodgement - Trust Operational

Class Tax Lodgement - SMSF Operational

ATO Services Operational

Practitioner Lodgment Service Operational

SuperStream Operational

Support Sites Operational

Class Marketing Website Operational

Class Training Website Operational

Class Support Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

Class App Scheduled Maintenance, 26-27 July, 2024

Completed - The scheduled maintenance has been completed.
Jul 27, 13:43 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 22:00 AEST

Scheduled - Dear Valued Clients,

Please be advised that the Class Application will undergo scheduled maintenance from 10:00 PM (AEST) on 26th July to 5:30 PM (AEST) on 27th July. During this period, all Class applications will be inaccessible as we work to enhance our infrastructure and improve the security of our service.

The applications will be available immediately following the maintenance window.

We appreciate your patience and understanding. Should you have any questions or require assistance, please contact Class Support at support@class.com.au.

Best regards,

The Class Team
Jul 19, 09:59 AEST

Jul 26, 2024

Jul 25, 2024

Class application error 500 issue

Resolved - Following our earlier alert and update, please be advised that the error 500 issue has now been resolved.

If you are still experiencing issues with processing transactions in Class, please contact our support team on 1300 851 057, live chat with the team or email the team at support@class.com.au
Jul 25, 17:02 AEST

Monitoring - We have applied some system measures and are no longer observing the error 500 issues. We will continue to monitor this issue, and will provide a further update as soon as possible.
Jul 25, 15:46 AEST

Update - We are continuing to investigate this issue.
Jul 25, 14:21 AEST

Investigating - Good afternoon,

We are aware that some Class users may be experiencing error 500 issue when processing in Class. Our development teams are currently investigating the issue, and we will provide further updates shortly.

We apologise for any inconvenience this may cause.

Best regards,
Gary Cox
General Manager, Class
Jul 25, 14:16 AEST

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

July Class Release - Thursday (18/07/2024)

Completed - The scheduled maintenance has been completed.
Jul 19, 00:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 17:30 AEST

Scheduled - On Thursday (18th July) from 17:30 to 24:00 AEST, we will be conducting our monthly release process. This is an essential step in our ongoing efforts to improve Class features and enhance your user experience.

During this release window, Class will remain functional, and you can access the app as you normally would. We don't recommend running Period Updates during the release window. Should you encounter any unexpected issues during this release window, please contact Class Support at support@class.com.au

We appreciate your patience and understanding.
Jul 15, 13:39 AEST

Jul 18, 2024

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.