A fix has been implemented and we are monitoring the results.
Posted Oct 20, 2025 - 22:55 AEDT
Update
We are aware that the Error 500 issue is still ongoing. Our development teams are actively investigating the matter, and additional maintenance is scheduled for this evening to resolve the issue.
Posted Oct 20, 2025 - 16:30 AEDT
Update
Class maintenance mode is lifted and you should be able to log into Class now.
Posted Oct 20, 2025 - 15:36 AEDT
Update
Our teams are actively addressing the issue. Next update will be at 3:15 AEDT. Thank you for your patience.
Posted Oct 20, 2025 - 15:07 AEDT
Update
Dear Valued Clients,
In order to resolve the error 500 issue, we plan to bring the Class Application under maintenance mode from 2:30pm to 3pm AEDT. Class Applications (including APIs) will be inaccessible during this maintenance mode.
Please save your transactions before 2:30pm and check the transactions you last saved after the maintenance mode is lifted.
We do apologies for any inconvenience this may have caused.
Kind regards,
The Class Team
Posted Oct 20, 2025 - 13:59 AEDT
Investigating
Good morning,
We are aware that some Class users may be experiencing error 500 issue when processing in Class. Our development teams are currently investigating the issue, and we will provide further updates as soon as possible.
We apologise for any inconvenience this may cause.
Kind regards,
The Class Team
Posted Oct 20, 2025 - 10:36 AEDT
This incident affected: Class Core Application & Services, Class Client View, Class Electronic Signature, Class Tax Lodgement - SMSF, and Class Tax Lodgement - Trust.