We are pleased to inform you that the mFund pricing issue has now been resolved.
We kindly ask that you roll back and reprocess any Period Updates ran between 5:00 PM AEDT (16/02/2025) and 10:35 AM AEDT (17/01/2025) for entities holding mFund securities.
Thank you for your patience, understanding, and continued support. Should you experience any further issues with the signature tracking function, please do not hesitate to contact us at support@class.com.au or call 1300 851 057.
Best regards, The Class Team
Posted Jan 17, 2025 - 13:42 AEDT
Update
We are continuing to monitor for any further issues.
In the meantime, we kindly ask you roll back and reprocess any Period Updates ran between 5pm AEDT (16/02/2025) and 10:35am AEDT (17/01/2025) for entities holding mFund securities.
Posted Jan 17, 2025 - 10:57 AEDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 17, 2025 - 10:38 AEDT
Investigating
Good morning,
We are currently investigating an issue with incorrect security prices for certain mFunds. In the meantime, we recommend refraining from running Period Updates for entities holding these securities until the correct prices are updated.
We apologise for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible.
Best regards, The Class Team
Posted Jan 17, 2025 - 10:03 AEDT
This incident affected: Class Core Application & Services.